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Our purpose

We believe everyone is entitled to a good quality home that they can afford, in a place that they are proud to live.

For us, this means providing good quality, affordable and safe homes and creating inclusive and sustainable neighbourhoods that prioritise the wellbeing and aspirations of residents. It also means helping our customers to sustain their tenancies and providing them with access to services and support to help them improve their opportunities and navigate the challenges that may throw them off course.

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Our Vision

Socially driven and commercially minded, we strive to provide amongst the best customer experience of any housing association in the country by building and maintaining safe, quality homes that our customers love, both sustainably and at scale, supported by excellent customer service. All delivered by happy colleagues who jump out of bed each day to make a social difference.

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Our Values and Commitments

Our customers are at the heart of everything we do and we believe that delivering an excellent experience is key to achieving to our vision. That’s why we’ve defined our Customer Commitments, which reflect what our customers value most from our services.

Our Customer Commitments inform our Values. Developed by colleagues for colleagues, our values shape who we are, what makes us different, and reflect our inclusive culture.

We demonstrate these Values through our Colleague Commitments, the behaviours that shape what we say and do. These set the minimum expectations for all of us and are intended to encourage everyone to aim for positive actions, whatever their role.

Together, these form our Employer Promise, which showcases our pride in being a great place to work, where colleagues are empowered to make a real difference. At Orbit, we’re more than just a business - we’re a community of people who care.

Our values

Invest – We are passionate about making profit for a purpose. The things which change people’s lives are the focus of our investments; and sharing our experience and knowledge with each other is the key to our success. This helps ensure Orbit delivers on its ambition to have fantastic people, quality homes and great communities and to make every day a better day.

Driven – We are dynamic and performance focused, and fully committed to delivering Orbit’s vision. We work together to achieve our goals and to improve products, services, and processes. We are prepared to be bold and try something new, and we celebrate our progress as we achieve success.

Innovative – We always take the opportunity to improve and learn. We enjoy working together to solve problems. Being passionate about providing added value to our customers means we will naturally explore to understand what great looks like. We value the knowledge, skills, ideas and capabilities our people bring to Orbit, and together we will create inspirational teams committed to being the best.

Responsible – We care about the safety, equality and prosperity of our people, communities and our environment. Our employees are dedicated to our common purpose and take accountability for the delivery of their part in our overall mission. We evaluate the impact of our work; understand how to target our investments and think critically to improve, ensuring we make the right changes for the right reasons.

Achieving Together - We value the talents of every person and work together with passion, energy and strength to overcome challenges and achieve together.

© 2024 Orbit Group