Our customer promise

Our customer promise has been developed with customers and employees and gives us a framework from which we are building our future delivery model.

We continue to measure our performance against our customer promise so that we can continually improve the services and commitment that we provide to our customers.

Delivering excellent services

  • We are easy to contact, resolve your queries and keep our promises
  • We demand the utmost professionalism from our people
  • We make moving into your home as easy as possible

Providing high quality homes

  • We build and maintain high quality homes you can be proud of
  • We provide a range of homes for sale, rent and shared ownership
  • We make sure our homes are affordable and sustainable

Placing community at our heart

  • We listen and take account of your views
  • We involve you in the decisions that affect your community
  • We offer support and advice for you to live happy, independent lives

Investing in neighbourhoods

  • We are committed to creating diverse, thriving neighbourhoods
  • We will keep your neighbourhoods clean, green and safe
  • We invest for the long term in the places where you live

Our 2018-19 annual report explains how we're delivering against our customer promise.