Customer Services

Our Customer and Communities team looks after our homes and our customers.

From investing in and maintaining our customers’ homes and communities, to helping our customers to sustain their tenancies and providing them with access to services and support to help them improve their opportunities and navigate the challenges that may throw them off course.

This team includes:

  • Our Customer Hub, which handles our customer contacts

  • Our Property teams, including property repairs, building and customer safety and Estate Management

  • Our Customer Experience team, which works closely with our customers and Engaged Customer Groups to help shape our services

  • Customer Communications, which helps raise awareness of our support services available and manages how we contact our customers day-to-day

  • The Thriving Communities team who provide financial, wellbeing and employment advice

  • Tenancy Sustainment & our Better Days programme

Chief Property/Customer Officer: Trevor Graham


Types of customer roles

  • Customer Support
  • Customer Relations
  • Lettings
  • Tenancy Management
  • Rent Compliance
  • Customer Engagement
  • Community Placemaking
  • Customer Communications
  • Independent Living
  • Supported Housing Management


Types of property roles

  • Property Improvement
  • Property Repairs
  • Estates Management
  • Building Safety
  • Customer Safety