Coronavirus Update

We continue to focus on the priorities of customer safety, protecting employees and business resilience. Please read here for our latest position. For customer information, please visit our dedicated coronavirus webpage.

We are one of the UK’s foremost housing groups, managing a growing portfolio of over 45,000 affordable and social rent homes, and one of the UK’s largest developers of affordable housing, with plans to build 6,500 new homes in the next five years.

We are by nature an organisation shaped to deliver social value, with sustainability embedded in our vision to lead in building thriving communities. We invested £6.4million  directly into our communities in 2020/2021. We support our 100,000 customers through our homes and our services, and we encourage good business, working with likeminded organisations and social enterprises within our supply chain. We work to actively enhance our environment, creating and improving places and spaces for communities to thrive. Our objectives are to achieve net zero carbon emissions, enhance our green spaces to improve their quality and biodiversity and develop responsible partnerships to develop and manage a sustainable supply chain.

We operate an agile new build development programme, with diverse markets and geographies, and we were awarded our second Homes England Strategic Partnership in September. The grant will provide funding for an additional 1,500 much-needed new affordable homes and builds upon our Strategic Partnership with Homes England, which was announced in November 2018, bringing the total number of homes to be delivered under this partnership to over 4,200.

Everything we do is underpinned by our rigorous approach to governance including substantial scenario testing. We have an experienced Board and Leadership team with a mix of strong commercial and sector skills, and are fully compliant with the National Housing Federation’s (NHF) 2015 Code of Governance and with the Regulator of Social Housing’s Governance and Financial Viability Standard.

Performance highlights

Operating surplus 2020/2021 - £112m

Operating margin 2020/2021 - 25.4%

Customer satisfaction 2020/2021 - 4.2/5

New properties delivered 2020/2021 - 848

Investment in existing homes 2020/2021 - £64.8m

Governance rating – G1. The provider meets the requirements on governance set out in the Governance and Financial Viability standard.

Viability Rating – (V2). The provider meets viability requirements and has the financial capacity to deal with a reasonable range of adverse scenarios. (issued November 2017)

Moody’s credit rating A3

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