Coronavirus Update

We continue to focus on the priorities of customer safety, protecting employees and business resilience. Please read here for our latest position. For customer information, please visit our dedicated coronavirus webpage.

Our approach

By utilising all our assets and resources to deliver the greatest social impact we can as an organisation and in partnership with others, we intend to:

  • Provide quality housing and support, which enables our customers to have more money in their pocket through ensuring affordability of our core offer, reducing the costs of a customer’s first year tenancy and providing services to support employment and tackle debt.
  • Support our customers to stay with us through the delivery of services that support living independently for longer, tenancy coaching and access to quality employment opportunities.
  • Create the environment for individuals and families to thrive in their communities, through providing quality green and blue places to relax and play, ensuring our work is placemaking-led and supports our customers wellbeing.
  • Use our influence and assets to ensure our customers benefit in more vibrant local economies, through working with our partners to facilitate the building of great places to live, leading the sector in supporting the development of the social economy, and supporting our customers to thrive.

Over 2,121 tenancies sustained 2020/21

Over 5000 customers supported through Better Days 2020/21

£6.4 million invested in our communities in 2020/2021

£49.6 million Social Value created 2020/21

Championing our customers

We campaign nationally in the best interests of our customers. From influencing national policy relating to energy efficiency and raising the profile of shared ownership as a mainstream housing tenure, to improving policy and practice around welfare and child poverty through our Happy, Healthy Starts campaign. We work closely with Government and stakeholders to improve the lives of our customers and communities.