Orbit Homes, part of Orbit Group, is celebrating after being awarded the prestigious 2024 Outstanding Achievement Award for Customer Satisfaction in the housebuilding industry, by In-house Research, alongside maintaining its Gold Award for the ninth consecutive year.
The accolade recognises housebuilders who have achieved an exceptional level of customer satisfaction, as determined by feedback from new homeowners, and is awarded by In-house Research Ltd, a leading provider of customer experience research for housebuilders throughout the UK.
The "2024 Outstanding Achievement Award" is accredited to housebuilders that achieve an industry leading Net Promoter® Score (NPS) of 70.0 or above. Orbit Homes achieved a Net Promoter Score of 79.3, following feedback from over 550 of its customers, with 98.4% of customers confirming that they would recommend Orbit Homes to a friend.
The "2024 Gold Award for Customer Satisfaction" is bestowed upon those housebuilders whose customers have overwhelmingly recommended them to their friends and family. To qualify for this prestigious accolade, housebuilders must have received recommendations from 90% or more of their surveyed customers.
Helen Moore, Group Director at Orbit Homes, commented: “At Orbit Homes we are passionate about providing people with affordable, safe, well-designed and energy efficient homes, that are future-ready and genuinely meet the needs of our customers.
“We are proud of the quality of both our homes and our customer service, which is why we are delighted to receive the Outstanding Achievement Award for Customer Satisfaction, in addition to maintaining our Gold Award.”
Commenting on the significance of this award, Tom Weston, CEO of In-house Research Ltd stated, "We are delighted to recognise and celebrate the exemplary performance of Orbit Homes in delivering exceptional customer experiences. These awards underscore their commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.
“Buying a new home is a significant milestone in our lives, and with that comes excitement, fear, joy, and anxiety. These emotions can make the process particularly difficult and frustrating, so the onus lies with housebuilders to make the process smooth, enjoyable and as stress free as possible. This Award recognises the lengths that Orbit Homes goes to, to support its customers and ensure their absolute satisfaction with their new home.”
Orbit Homes was also recently awarded the coveted 5* Housebuilder accolade by the HBF for its customer satisfaction and property quality. The HBF Star Ratings are awarded following homeowner feedback and collated via HBF’s independent National New Homes Survey of customer satisfaction, to recognise excellence in property quality and customer service. The 5* rating is the highest possible accolade awarded by the HBF and means over 90% of customers would recommend Orbit Homes to a friend.
Orbit Homes is one of the largest builders of affordable homes in the UK, delivering c1,000 new build homes per annum. It is currently building thriving new communities throughout the Midlands, East and South of England. It offers a mixture of purchasing options, including market sale and shared ownership, with each direct build development taking a tenure-blind approach.
Last year, Orbit Homes became one of the first housing associations to register with the New Homes Quality Board (NHQB), furthering its commitment to ensuring its customers receive an excellent service and high-quality home, and it adheres to the principles of the Code for all customers, whatever their tenure.
In addition, Orbit Homes’ sector-leading house designs are matched against the Royal Society for the Prevention of Accident’s (RoSPA) Safer by Design framework and feature an all-inclusive design specification.
For more information visit www.orbithomes.org.uk