How will the retrofit programme to achieve net zero carbon impact customers?
The UK Government’s 2050 net zero carbon target places significant challenges on housing with 80% of homes that will exist in 2050 having already been built today. Therefore, Orbit faces a long-term challenge to retrofit existing housing stock through cost effective and innovative means.
With increasing developments and trials in retrofit technology but limited research into how these changes will impact people living within these homes, Orbit commissioned a research project with the University of Leeds to investigate how the decarbonisation retrofit programme will impact its customers in situ.
This report provides a summary of the findings and recommendations from that research on how we can best support our customers through the decarbonisation of their homes. We will be using this as a guideline to engaging with our customers throughout the retrofitting process, so not only do we achieve the goal of becoming net zero carbon, but also deliver the best service possible to our customers.