Our key objectives

Our Sustainability Strategy is organised into the four themes: Our Customers, Quality Homes and Places, Our Planet and Our People.

Each theme sets out our key objectives:

Our Customers

Our Planet

Our People

Quality Homes and Places

Read our Sustainability Strategy

Developed with customers, colleagues and other stakeholders, our new Strategy sets out clear objectives and targets for each of its four pillars: Our Customers, Quality Homes and Places, Our Planet, and Our People. These range from delivering social value and positive customer interventions, to achieving net zero carbon, and reducing its gender pay gap.

Read our annual sustainability report

Read our Strategy

Our Customers

  • Work with our customers to shape our services and involve them in the decisions that affect their homes and communities
  • Support our customers to maintain their tenancy and fulfil their potential
  • Invest into our communities to deliver social value
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Our Planet

  • Environmental stewardship to drive positive change
  • Climate action to become net zero carbon
  • Enhancement of outdoor spaces to promote biodiversity
  • Sustainable consumption to achieve a Zero Waste, circular model
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Our People

  • Create inspiring leaders and maximise our colleagues career satisfaction
  • Provide high quality, safe working environments
  • Create a diverse and inclusive workplace
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Quality Homes and Places

  • Provide high quality, affordable homes
  • Invest in the decarbonisation of our homes
  • Provide safe, healthy places to live
  • Create sustainable living environments
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"As a socially-driven, commercial-minded organisation, I am proud that we remain recognised as one of the sector’s leaders in sustainability and of the progress we continue to make in this important space. Sustainability, including the delivery of social value to ensure we maximise the positive impact we can have on our communities and society as a whole, is rooted in our purpose, the commitment to which I see demonstrated every day by our colleagues."

Facts about our impact

39.7% net zero carbon reduction in our 2018/19 carbon footprint baseline

£61.5 million in social value delivered since our baseline in 2020/21

85.6% of our homes rated EPC C or above

SO14001: 2015 accredited

Six consecutive years of being awarded gold health and safety award from the Royal Society for the Prevention of Accidents (RoSPA)

Awarded International Safety Award by the British Safety Council

Organisations we're aligned with