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Orbit scoops award for Best Customer Impact at the NHMF Maintenance Conference 2022 Awards

Housing provider, Orbit, has received the Best Customer Impact accolade at this year’s NHMF Maintenance Conference Awards for its online customer portal, myAccount.

myAccount is a dedicated, secure, web-based app that allows Orbit customers to login and self-manage certain aspects of their account. The portal has improved Orbit’s customer experience by providing key services such as booking a repair or managing their finances on any device, every day of the week, at a time to suit their requirements.

Hosted at the Crowne Plaza in Stratford-upon-Avon, the annual NHMF Maintenance Conference is devoted to housing maintenance and run by maintenance professionals. It covers strategic issues and provides a focus for networking and promoting best practice.

Louise Palese, Director of Customer Operations at Orbit, commented: “We are proud of myAccount and the impact it has had for our customers since its launch last year, so for it to be recognised at the NHMF Maintenance Conference Awards is extremely rewarding. We aim to continually improve and provide the best customer service so we can engage with everyone in our communities.

“myAccount not only empowers our customers to take control of their own accounts, but it allows us to free up the time and resource of our face-to-face customer service teams. Thank you to everyone who has helped to shape and launch the portal as its success would not have been possible without you.”