Ensuring we deliver the services and support our customers expect from us

Embracing a diverse and inclusive workplace, where colleagues feel motivated in their work, feel valued, respected and are united in achieving our purpose and mission, not only enables us to unlock our colleagues’ full potential, but allows us to deliver accessible services and equitable outcomes for the diverse communities we serve.

We continue to embed our Diversity and Inclusion framework which focuses on:

• Creating safe spaces and a sense of inclusion and belonging
• Inclusive leadership that role models inclusive behaviours and creates a nurturing and collaborative environment for colleagues
• Having a learner mindset that is brave to accept when things don’t go well and to learn from them
• Providing opportunities to grow, no matter your background
• Putting our customers’ interests at the heart of everything we do

Our Colleague Ambassador ‘super group’ are tasked with helping us to further build our thriving workplace community with a focus on Diversity and Inclusion, wellbeing and engagement, and offering a critical friend to ensure colleague feedback is heard and, more importantly, used as a driver for positive change.

We encourage colleagues to share their personal connections to our purpose through #OurWhy campaign, which aims to bring the stories behind what we do to life, showcasing our positive workplace culture and the impact we make.